Customer Service Executive

Performing customer service tasks:

• Handles Inbound & Outbound calls, inquiries and complaints from customers within North African countries.
• Welcoming newly purchased IRs and also providing after sales calls to the existing IRs.
• Greeting walk-in customers and answering emails.
• Ensuring all internal or external customer’s problems & solutions are promptly handled.
• Assisting Independent Representatives (IRs) on signing up, using Virtual Account.
• Account in person, by phone and Skype.
• Promoting existing and newly launched products, incentive promos and company events.
• Assisting Quex KL/UAE to call undelivered/returned shipment and POD verification.
• Checking and liaising with Finance in Hong Kong for any commission concerns.
• Traveling to support local and regional events
• Provide time-phased, qualified reports on achievement and activities in daily & monthly.

Handling of Customer Request:

• Filing and following up customer requests and complaints.
• Ensuring all the information and documents required are sufficient and valid.
• Liaising and communicating with GSC UAE/HK/KL on the CRFs status.
• Informing customers of the progress of the CRFs.
• Handling of Incoming & Outgoing Parcels, Mails and Products.
• Ensure proper record all outgoing mails/packages in the incoming/outgoing log book.
• Arranging courier services for external dispatches of packages and mails.
• To ensure proper recording in the log in/out book for incoming products.
• Checking and liaising with Quex in KL/UAE for customer’s product status and product pick up request.
• Other Ad hoc duties which may be assigned.