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IT Service Desk Analyst

DHL Express Egypt
Cairo, Egypt
Posted 7 years ago
354Applicants for1 open position
  • 55Viewed
  • 0In Consideration
  • 1Not Selected
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Job Details

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Job Description

  • Manage and support PCs, laptop, printers, scanners and other desktop computing assets.
  • Support in country infrastructure, including LAN, servers and other peripherals.
  • Provide hardware and software support to users of desktop PC equipment.
  • Escalate issues as necessary to System Administrators.
  • Respond with the appropriate degree of urgency to problems and requests from the Help Desk for user support.
  • Maintain the update asset inventory system.
  • Ensure the functionality and accessibility of all peripherals (such as scanners, desktop and printers) plus hand held units.
  • Monitor day to day all aspect of the system security as per DHL IS security Standards.
  • Make immediate escalation/action as necessary to prevent a breach of security or loss of information.
  • Maintain hardware and resolve problems either through personal action or by organizing resolution through a third party.

Job Requirements

  • Degree/ Diploma in Computer Science or equivalent .
  • CCNA
  • Extensive knowledge of SQL-DB and System administrations.
  • Very good command of the English Language.
  • Strong customer service skills.
  • Strong time management, analytical skills & attention to detail is required.
  • Ability to work well under pressure and handle multiple tasks.
  • Willing & able to travel within Egypt as per work requirements.

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