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Job Description
- Answer all calls and emails assigned to the skill set trained for
- Booking and ticketing as per Individual/corporate client requests and their travel policies according to contractual and negotiated guidelines.
- Acts on crisis management during untoward incidences pertaining to any product sold by the department.
- Manually construct fares and add applicable taxes and surcharges and mark ups as necessary on a per transaction basis for flights, hotels, and other products.
- Selling the following products to customers via email and calls:Legacy Carrier Flights, Hotels, Car Hire, Packages, Tours, Insurance and Marhaba or any other Miscellaneous products available to customers.
- Achieve all agreed metrics for the line of business which includes but is not limited to: Sales Targets, AHT and Quality
Job Requirements
Key Competencies
- Must be detail oriented with utmost focus on quality and efficiency
- Must take ownership of the clients assigned to with highest importance
- Results orientation with bias for action, versatility, and adaptability.
- Excellent written and communication skills
- Excellent customer service and sales orientation
- Understanding of Middle East culture is very critical
- Must be able to effectively communicate with colleagues and peers from other departments
- Must be a team player
- Must be able to work and remain calm under pressure
Qualifications & Experience
- Applicants must be willing to work and relocate to Clark, Pampanga.
- Candidate must have a Bachelor’s Degree or attended/completed at least 4 years of college course preferably Tourism or any Travel related courses.
- Minimum 3 year travel industry experience, either from a BPO which is travel related, or from an actual travel agency.
- IATA certification is definitely a plus in Basic or Advanced Standard Fares or ticketing
- Experience in handling individual/corporate clients for the travel industry.
- Prefer experience in at least one GDS and its native environment.
- Must display competencies in sales and customer service skills
- Must have a minimum of 30 WPM typing speed
- Advance skills in MS Office Applications specifically Word and Excel.
- Superior customer service skills with previous training in this category (preferably with certificates)
- Strong international routing knowledge and well versed in world geography.
- Knowledgeable in the travel industry terms and concepts.
- Above average mathematical competencies.