CRM Specialist
Trixpert -
Cairo, EgyptPosted 3 years ago33Applicants for5 open positions
- 28Viewed
- 11In Consideration
- 16Not Selected
Job Details
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Job Description
- Perform basic administration of the CRM solutions to improve performance.
- Manage system enhancements, changes, and new release implementation in order to fulfill the needed business requirements.
- Manage the CRM life cycle implemented on the solution to continuously audit data integrity.
Assist in the design and architecture of complex solutions. - Analyze and suggest improvements in the overall development process.
- Identify, diagnose and resolve end user solution related errors to improve performance.
- Collaboration with the project team to turn business needs into solutions. It involves the design, development and debugging of different solution components and elements following the best practices and standards
- Design, develop and test solution components, as well as own software projects from design to implementation and deployment
- Research, design, implement innovative software solutions and deliver projects on time and to specification with high level of quality.
- Develop unit tests and work with Quality Control members on solving the defects.
- Investigate new technologies and constantly update his/her technical knowledge and skills.
Follow up on clients’ service solutions and provide feedback to clients with the proposed and appropriate solutions. - Document complaints and create a client database after identifying the details of complaints.
Record and archive complaints electronically. - Assist in the design and architecture of complex solutions.
- Analyze and suggest improvements in the overall development process.
- Respond to customer inquiries and complaints in a professional and positive manner to promote optimum customer satisfaction.
Job Requirements
- Bachelor degree Required
- Solid knowledge in CRM solutions
- Bitrix24 experience is plus.
- Techno-Function Consultation is preferred.
- Strong communication and interpersonal skills
- Excellent communication skills and fluency in English
- Excellent knowledge of MS Office Programs
- Great Organizational skills and ability to multi task
- Outstanding interpersonal skills
- Ability to work with a team and being an effective team member
