Job Details
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Job Description
Call Center Agent Job Duties:
- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Establishes policies by entering client information; confirming pricing.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes sales and organization mission by completing related results as needed.
Job Requirements
Call Center Agent Skills and Qualifications:
- Graduates only can apply
- Good Command of English language
- Females only.
- Excellent user of MS Excel
- Verbal Communication and Phone Skills
- Active Listening Skills
- Data Entry Skills “Fast Typing”
- Customer Focus, Customer Service oriented
- Attention to Detail
- Professionalism and Multi-tasking
