Job Details
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Job Description
Roles and Responsibilities:·
- The IT Client Support Technicians shall install all hardware/ software and provide services to (CUSTOMER) at all (CUSTOMER) locations.
- Recording request from the client in the help-desk system, and making sure that all data needed entered correctly in the help-desk systems .
- Keeping track of all incidents call through help-desk system and solve all incidents related to end user equipment and end user issues.
- Working days per week shall be 6 days (from Sundays through Saturdays).
Job Requirements
The candidates must meet the following minimum skills:·
- 2+ Years experiences in Client support (Help-desk) field.
- CCNA Certified or higher or equivalent certificate.
- MCITP certifications on Windows 7 or higher or other Microsoft equivalent certificate.
- The candidates recommended should be Fluent in Arabic & English - written and spoken.·
- Good communication skills, both written and verbal and the ability to work independently with a client.
- CCNA / MCITP Certificates can be waived if the experience is more than 2 years or the candidates have academic / Bachelor degree.
