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Job Description
- Ensures that business is conducted with integrity and professionalism at all times.
- Develops as a trusted advisor to new customers through the development of exceptional relationships building
- Follows and Enhance current processes and procedures to ensure consistency with up most professionalism.
- Monitors new client progress through the adoption, engagement and drip campaign
- Protectively engages with new clients/users to determine ongoing satisfaction.
- Serves as a primary point of escalation for issues identified by the customers.
- Tracks technical escalation issues to development and support team to ensure timely, accurate and positive resolutions.
- Maintains accurate and current records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken through the CRM tools.
Job Requirements
- Females Only
- Excellent Communication Skills.
- Work Under Stress.
- Excellent Microsoft Office especially excel user.
- V.Good Typing Skills
- Presentable.