Assistant Store Manager

SALES & CUSTOMER SERVICE

• Supervises the selling process of the sales team during his shift management.
• Assures that all of the sales team supports the customers in the store through greeting them & identifying customer needs
• Assures that all of the sales team are aware of information regarding discounts, promotions & new collections to be able to support the customers
• Building customer loyalty through creating/updating customer profile records while attending at the cash area
• Informs the customer clearly the company exchange & return policies during both discounted & full price periods
• Assure upselling & cross-selling items when customer attends at the cash area
• Applies the 5 Golden Rules in an informative way to the customer at cashier attendant
• During his/her shift distributes sales targets that are required to be achieved on daily basis among the team
• Analyzing inadequate and inappropriate Actions/behaviors of the team and taking the needed corrective actions. ( Manage / Solve / Penalize )
• Solving / sorting any communication issues/ Needs with the mall management ( Maintenance permits / product entry permits / overnight …. Ect )
• Extracting Daily / weekly / monthly sales reports and discuss it with the store manager ; working on a corrective action plan.
• Analyzing the Sales team Daily / weekly Personal targets vs the projected and taking corrective actions with the needed members.