Technical Support Specialist - Saudi Arabia
Tafeel -
Riyadh, Saudi ArabiaPosted 4 years ago137Applicants for4 open positions
- 84Viewed
- 9In Consideration
- 27Not Selected
Job Details
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Job Description
- Provide technical support for customers to support post-sales processes.
- Address all product-related queries on time.
- Train customers to use products effectively.
- Provide developers with customers’ feedback to help identify potential new features or products.
- Report on product performance.
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
- Testing and promoting new implemented features.
- Establish best practices.
- Responding within agreed time limits to call-outs.
- Following diagrams and written instructions to repair a fault or set up a system.
- Prioritizing and managing many open cases at one time.
- Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
Job Requirements
- Minimum 4 years within same field.
- Bachelor's or Diploma's degree in IT or Computer Eng.
- Good understanding of Software Development Life Cycle & its methodologies.
- Strong communication skills, interpersonal skills, and positive attitude to interact with diverse groups of individuals.
- The ability to analyze, design and document software applications.
- Ability to use Design Patterns, object oriented development, and frameworks.
- Saudi candidates (Female)