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Job Description
Job Summary:
- The Community Manager is an appointed administrator for clients’ corporate social media communities (i.e. Facebook Page).
- The Community Manager is responsible for moderating User Generated Content that appears and escalating any issues to the appropriate internal/client teams.
Responsibilities:
- Review and moderate all user-generated content and user profiles within forums, comments, images, videos and audio
- Respond to comments, when appropriate, in order to foster a positive community and add value to the user’s experience
- Build a knowledge base for each client frequently asked questions
- Implement the online community moderation strategy
- Answer questions on (Facebook, Twitter, e-mail… etc.) and managing any online feedback forms
- Create and provoke worthy conversations with the community
- Ensure a steady pipeline of high quality social content
- Enforce the Social Media Guidelines as defined by the brand
- Summarize insights and conversations to create actionable, client-facing reports that lead to optimization
- Identify threats and opportunities in user generated content surrounding brands and report effectively in a timely manner
- Assist with creation and presentation of social media strategy and integrated marketing campaigns.
- Interpret the direction of strategy/planning and creative leads
- Utilize social listening tools to generate insights
- Summarize insights and conversations to create actionable, client-facing reports that lead to optimization
Job Requirements
- Not less than 3 years of relevant work experience
- Ability to actively participate in a wide variety of social media activities such as blogging, community development and management, social bookmarking, commenting, etc.
- Understanding of popular social networks – design, functionality, users
- Demonstrated ability to produce community management guidelines and documents that reflects the holistic understanding and implementation of the role of social media and its effects
- Proficiency in PowerPoint and presentation tools and skills
- Exceptional communication skills within the agency team
- Excellent verbal, written, and presentation skills
- Fluency in both Arabic and English
