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Job Description
Ensuring that all technical aspects are functioning optimally. Overseeing and maintaining company
hardware and software systems. Resolving technical issues concerning staff accounts or company
software infrastructure
- Installing and configuring computer hardware, software, systems, networks, printers, scanners.
Plus, any other hardware or software products - Handling company staff technical support cases
- Maintaining system functionality and Troubleshooting hardware and software issues with SLA
- Following up with customer to ensure first call resolution and achieving 100% customer
satisfaction Rate - Use various administrative department tools and resources for incidents resolution
Job Requirements
- Degree in Engineering, Information Systems or equivalent Degree
- 3 years’ experience in large-sized organization Experience
- Solid Knowledge of administering Microsoft applications & most recent
technology - Fluently Speaking both Arabic/English Skills
- MCSE MCITP Certification is a Must Certifications
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