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Enterprise Technical System / Support Engineer

Interact Technology Solutions
Maadi, Cairo
Posted 7 years ago
99Applicants for1 open position
  • 86Viewed
  • 45In Consideration
  • 41Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

  • Install & Configure HP, Lenovo, IBM, Dell, Cisco servers & Blade Systems
  • Install & Configure Storage
  • Installing and configuring server spare parts
  • Ability to detect the defective server spare parts and replace it
  • Install & Configure UPS
  • Install & Configure VMWare VSphere
  • Install & Configure Microsoft Hyper-V
  • Install & Configure Microsoft Windows Server
  • Install & Configure Microsoft Active Directory and design the DNS
  • Install & Configure Office 365
  • Good Knowledge of Clustering
  • Good knowledge of Microsoft Visio & use it to create network diagrams
  • Investigating, diagnosing and solving Server software or applications faults (Antivirus – Microsoft Office …..etc.)
  • Align closely with the Implementation Project Managers
  • Handle multiple installations in parallel and in different stages of implementation
  • Quality Control after solving the problem
  • Support Interact Technology Solutions customers either onsite, over the phone or remotely
  • Following and updating service cases through internal Interact systems (ex: CRM, ….)

Job Requirements

  • Minimum 1 years of experience in as a systems engineer and/or implementing software
  • Experience with implementations Microsoft Products Exchange (CAS/HUB/Edge).SC2012, Virtualization
  • Good knowledge of Microsoft Cloud (Office 365 and Windows Azure)
  • Experience with Microsoft DC and Active Directory is a must
  • All concepts of GPO/DNS /DHCP is a must
  • Experience with implementations for Virtualization (VMware, Hyper-V)
  • Love of troubleshooting and puzzle solving
  • Minimum of bachelor’s degree in Computer Science or Engineering
  • Basic network troubleshooting is a must
  • Achieve the required certificates to keep/enhance our partnership

Additional Skills:

  • Good knowledge of Servers, Storage (SAN/NAS) configuring arrays, network teaming and NLB concepts, cluster concepts
  • Ability to communicate with customers in a proper way
  • Ability to investigate, analyze and solve problems
  • Good knowledge of DRS and Backup restore retention and Tape Library is a benefit
  • Experience working with Teamwork
  • Outstanding interpersonal skills including the ability to effectively communicate with persons throughout the organization
  • Ability to work collaboratively
  • Ability to analyze and resolve complex issues
  • Excellent verbal and written communication skills
  • MCSA/MCSE

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