Job Details
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Job Description
English Customer Service Representatives are needed for a well-known Telecom Account in Sutherland Company.
The purpose of this position is to:
- Obtains client information by answering telephone calls;verifying information.
- Informs clients by explaining procedures; answering questions; providing information.
- Provide information and guidance (if a general customer inquiry) in order to resolve customer issues/inquiries.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Research required information using available resources
- Identify and escalate priority issues
- Route calls to appropriate resource
Job Requirements
Job Requirements:
- University Graduate is a must.
- Very Good Command of English Language.
- 0-2 years of experience (Fresh Graduates are also welcomed to apply).
- Gender: M/F.
- Alexandria resident is a must.
- Computer Literacy.
- Good communication, problem solving & interpersonal skills.
Offered Package & Working Conditions:
- Attractive Packages.
- Additional Benefits (Social Insurance – Private Medical Insurance Coverage – Transportation (Door to Door).
- Professional training under the supervision of certified trainers.
- 9 working hours including 1 hour Break.
- 2 Days off per week.
