Job Details
Skills And Tools:
Job Description
Job Title: Customer Success Support Engineer
Department: Support
Overview:
We support the Kingdom’s largest and most complex organizations across all industries in delivering Enterprise Transformation with clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness.
We are currently searching for an enthusiastic and innovative Customer Success Support Engineer to work on our Support Team supporting and implementing Alnafitha’s services portfolio
We’re a team of technology driven individuals with a curiosity for how things work and a passion for designing and building reliable, scalable, and efficient implementations. This position will require high cooperation with other teams from project management, sales and business development. We’re always striving to learn more, expand our skills and grow our teammates,
Primary Focused Domain(s): Productivity, Application Development, Database
Responsibilities:
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Job Requirements
Certification Requirements:
- Bachelor’s degree in Computer Science or equivalent.
- ITIL Foundation (Must)
- MCSE Productivity (SharePoint)
- MCSA SQL Administration
- MCSD App Builder
Technical Skills:
- Experience in the following technology: 7+ (Microsoft SharePoint administration and development)
- A superior knowledge and demonstrated technical proficiency in SharePoint Server and SharePoint Online Strong knowledge of SharePoint 2010 or 2013 and Office365/SharePoint Online.
- Understanding of SharePoint development methodologies, C#, .Net, SharePoint Designer, Sandbox solutions.
- Troubleshooting issues with integrated technologies like WSS, Active Directory, SQL, IIS and Exchange server.
- Strong skills in troubleshooting security-related issues involving NTFS, IIS and Active Directory / LDAP and SQL Server.
- SharePoint Migration hands on experience is must.
- Configuration of Business Connectivity Services for connecting to a SQL database or a WCF service.
- Support experience of investigating complex SharePoint issues relating to performance, administration, site configuration and customization.
- Experience of using support tools such as Fiddler, HTTPWatch, NetMon, IE Developer Tools.
- Functional knowledge of using PowerShell, ability to write complex PowerShell scripts.
- Strong understating of SharePoint administration principals, using SharePoint Central Admin and SQL Management Studio, SQL Profiler.
- Good general networking knowledge including DNS, TCP/IP, Sub-netting.
- Experience of Web standards and technologies, e.g. HTTP, JavaScript, CSS, XML
- Solid understanding of IIS, Active Directory and Mail Configuration.
Personal Skills:
- High sense of responsibility and ownership, acting like owner in what you do.
- Exceptional communication and presentation skills
- Being able to work on their own or in a team
- Being able to work to tight deadlines
- Ability to maintain composure during stressful situation
- Handling many tasks & responsibilities
- Fluent in Arabic and English.
Working Conditions:
- Business travels could be required up to 60% [covered by the company].
- Must be available for duty role (24/7, 1 week in 4), definitely NOT a 8 to 5 worker.
Working on Weekends, Holidays or outside the business hours could be required [covered by the company].
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