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Job Description
- Investigate Clients escalations inquiries daily via phone, email or fax.
- Monitor quality to maintain superior Level of customer service.
- Respond to Sales teams and Managers general queries .
- Train new team members on products and services, systems process and standards.
- Coach and lead CSR team to enhance performance and achieve department goals.
- Monitor CSR work quality to maintain high standard of customer satisfaction.
- Issue weekly reports of the operations of Customer Service Department and communicate it with Top Managment.
- Communicate with external Suppliers for the order Management via Phone, email and online meetings.
- Esclate the order delays to have a better progress to the orders deliveries.
- Coordinate with the logistics team regarding the shipment deliveries &further actions needed if any
Job Requirements
- Bachelor degree from a relevant university
- Previous proven experience in customer service field
- Fluent English with excellent English business writing is required
- Strong communication skills
- Quality focused
- Problem solver
- Proficient in outlook and Microsoft office
- Experience In IT is a must.
