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Help Desk Specialist - Dynamics AX

CompactSoft
Cairo, Egypt
Posted 7 years ago
44Applicants for1 open position
  • 36Viewed
  • 2In Consideration
  • 29Not Selected
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Job Details

Experience Needed:
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Job Description

  • Provide technical assistance and support for incoming queries and issues related to software ERP System (Microsoft dynamics AX)
  • Respond to queries either in person or over the phone.
  • Write training manuals.
  • Train computer users.
  • Maintain daily performance of computer systems Microsoft dynamics AX
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of problem.
  • Walk customer through problem-solving process
  • Follow up with customers to ensure issue has been resolved.

Job Requirements

  • Minimum Qualifications : Bachelor degree
  • Experience : not less than one year in supporting customers in Microsoft dynamics AX
  • Excellent command of English language

Familiar and experienced in :

  • Core application functionality
  • Implementation methodology
  • Application technology stack
  • Related Microsoft technologist such as Microsoft SQL Server, Microsoft Exchange Server, Microsoft NET, Microsoft office SharePoint portal server, Microsoft Biztalk server
  • Industry knowledge

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JobsIT/Software DevelopmentHelp Desk Specialist - Dynamics AX