Quality Specialist - Customer Service Operations
WUZZUF -
Cairo, EgyptPosted 7 years ago232Applicants for1 open position
- 1Viewed
- 4In Consideration
- 227Not Selected
Job Details
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Job Description
WUZZUF is expanding and servicing our clients and job seekers with quality is one of the pillars to achieve our goal
The role will include but not limited the following tasks:
- Highlighting the major quality issues and recommends the workaround to maintain employer satisfaction.
- Monitoring and reporting non-adherence to the quality process.
- Contribute to improving quality processes in all company department.
- Prepare reports to communicate outcomes of quality activities.
- Investigate customer complaints and determine the best course of actions needed
- Improve customer satisfaction and reduce customer churn.
- Introduce more and better KPIs and metrics to monitor quality.
- Coaching team members
Job Requirements
Requirements
- Very good knowledge of Quality Standards.
- Recruitment background is preferred (Preferably used WUZZUF system as an employer)
- Customer service oriented.
- Good knowledge of Office
- Great attention to details.
- Perfect Communication Skills
- Time Management skills
- Leadership ability
- Ability to work under pressure
- Sense of judgment
- Flexibility and ability for quick work adjustments according to business needs
- Positive attitude, sense of Motivation and enthusiasm.