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Job Description
We are searching on Senior Travel Counselor will be responsible for
- Review all daily tickets according to call to be sure of procedures and quick discovery for reservation agents errors.
- Making exchanges , refunds and solve all problems that may face customer till end of their trips which cannot solved by agents
- ensuring of completion of transactions to be accurate and with no negative financial impact to client or company such as (ADM), Net money Remit Errors , Ticketing errors, General accuracy with information eg. Passport & visa, quotes
Interact with clients over Phone, Email, social media and Life chat. - Handle outbound holidays packages for group and individual.
- Dealing with all hotels booking systems.
- Issuing travel insurance
- Provide superior customer service and help customer to select the right hotel over different travel destinations.
- Handling bookings, invoicing and issuing of vouchers.
- Drawing up complicated & tailored travel itineraries and ensuring that all the needs of the customers are met.
- Making arrangements for Ticket, transportation, accommodation, tours, and activities outbound travel.
Job Requirements
- BA/BS degree or equivalent
- Min 2-3 Previous experience in team leader/supervisory role
- Previous experience within a financial institution
- Prefer Previous experience Call center environment and communications systems
- Excellent knowledge of traveling software (computer reservations systems, GDS systems and e-travel).
- Able to understand complex fare computations and itineraries work flow and processes
- Knowledge of B2C, B2B
- Excellent knowledge of BSP reports and public errors , ADM,ACM,MCO, …etc.
- Knowledge of key holiday destinations
- Independence and ability to handle problems into voice
- Should have experience into Visa's
- Excellent communications & customer service skills which provide solutions and meet clients concerns.
- Communicate effectively , both written and verbally and have excellent listening and negotiating skills.
- Ability to work under pressure& Multi Tasking.
- Attention/ Eye for detail
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