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Job Description
- Support and provide superior service via phones, e-mails as a receiver and caller.
- Use questioning and listening skills that support effective telephone communication.
- Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
- Understand the impact of attitude in handling calls professionally effectively deal with job stress, angry callers, and upset customers.
- Use the most appropriate way to communicate with different behavior types on the telephone.
- Apply the elements of building positive rapport with different types of customers over the phone.
- Apply the proper telephone etiquette to satisfy various customer situations
- Apply appropriate actions to effectively control a telephone call.
- Display Time flexibility towards shifts as per work floor requirements.
- Meets commitments to customers other duties as assigned.
Job Requirements
- Any Bachelor Degree
- Good Communication Skills
- 1-5 Y Exp.
- Good English
- Problem Solving Skills.
- Work under pressure
