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Job Description
- Developing & revisiting the posted text on the social media
- Responsible for opinionated, stylish writing on the Internet
- Develop digital marketing ideas
- Monitor Social Media channels including the competitors, and monitor the company online portals/website to handle customers inquires and/or complaints
- Guide customers to use Self Service steps, and follow up until issue is resolved to ensure customer satisfaction
- Validate & assess complaints to maintain customer satisfaction
- Handle all types of inquires through Social Media channels to maintain customer satisfaction
- Audit other CC Social Media representatives on rotational basis to maintain quality
- Maintain relationship and build rapport with customers through special events greetings on Personal Social Media channels to maintain customer relation.
- Handle VIP customers inquire and/or complaints to maintain customer satisfaction
- Evaluate and validate fraud cases, to report to Fraud team, and Legal team to maintain customer satisfaction
- Record online social media daily interactions in order to brief management with a summary report
- Monitor and review comments posted on social media related to your company & competitors in order to eliminate any unprofessional comments.
- Work on ad-hoc reports / presentations requested by management in order to review the performance results of different functions
Job Requirements
- University Degree is a must ( preferable a reputable university like GUC, BUE, …/ or English section in any governmental universities )
- Minimum 1 year in similar field
- Excellent knowledge and awareness of social media (facebook, twitter, google+, Instagram)
- Excellent English skills (Reading / Writing / Oral)
- Excellent typing skills (English / Arabic)
- Excellent computer skills
- Excellent Respond for posts a new contents on the internet
- Ability of writing professionally for varied audience
- Consistently meeting tight deadlines.
- Experience with keywords & varied tags
- Excellent writing communication skills
- Strong attention to details
- High Customer service orientation
- Flexible in working hours
- High problem solving, Handling, follow up & decision making skills
- Self-confidence/motivation Skills
- Teamwork & cooperation skills
- High creativity & innovation skills
