Job Details
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Job Description
- Contact potential or existing customers to inform them about a product or service
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle rejection to preserve the company’s reputation
- Go the “mile” to meet sales quota and facilitate future sales
Job Requirements
- Experience from 1-2 years as telesales representative or other sales/customer service role
- Good knowledge of relevant computer programs (e.g. CRM software)
- Ability to learn about products and services and describe/explain them to prospects
- Excellent communication and interpersonal skills
- Outstanding negotiation skills with the ability to resolve issues and address complaints
