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Job Description
- Respond and follow up customer calls to ensure customer satisfaction.
- Give the best customer centric experience to the customer.
- Log shipment collection requests.
- Handle and resolve customers’ complaints and root certain issues and inquiries which are not under the contact center scope of responsibility to the concerned departments/CMTs.
- Provides products and service information to customers as needed.
- Answer customers’ general inquiries.
- Ensure collaborating to the team to provide the customer with the best customer experience.
- Examine Customers’ feedback with the direction/guidance of the “Contact Center” Management, to further improve the whole company service level.
- Log potential sales lead and root them to the sales team.
- Identify and escalate priority issues to the Team Leader to ensure customer queries are being handled.
- Place pick-up and/or book collection for cash and account customers within the permissible agreed upon limit to ensure business orders taking.
- Log customers’ supplies order requests to ensure easy procurement channel to customers.
Job Requirements
- Bachelor Degree.
- Very Good English Proficiency.
- Computer proficiency (MS Applications: Word, Excel, Power Point and outlook)
- Communication Skills
- Interpersonal Abilities
- Time management Skills
- Adaptability