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Job Description
- Follow up & resolve customer complaints via phone, email, mail, or social media.
- Place or cancel orders
- Assist with placement of orders, refunds, or exchanges.
- Inform customer of deals and promotions.- take payment information and other
- Pertinent information such as addresses and phone numbers.
- Answer questions about warranties or terms of sale.
- Attempt to persuade customer to reconsider cancellation.
- Utilize computer technology to handle high conversations volumes.
Job Requirements
- 0 to 3 years of experience
- Bachelor’s degree
- Communication, negotiation, outgoing, problem solving, planning & organizing, and demonstrable strong business acumen.
- Must be hardworking, trustworthy and reliable.
- Self-starter, who takes initiative
