Social Media Moderator

Waves Real Estate -
Mohandessin, GizaPosted 7 years ago

33Applicants for1 open position

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Protect the brand image and increase the brand loyalty with our customers.
Review user content and escalate or flag as necessary.
Take the lead on the comments being made on the website as they come in and produce material for the website comments as required.
Full responsibility for your accounts and how information is handled and gathered.
Measuring and creating reports to keep a track of customer feedback.
Keeping on top of latest trends within the public domain.
Understanding and promoting our brands to our customers ensuring our standards are consistently met, with a good understanding of our competitors.
Taking part in daily/weekly meetings to ensure all departments have the latest communications.
Develop new accounts.

Great knowledge of online legal issues and cool under pressure
Strong organizational and multitasking skills, and a proactive approach
Working operational knowledge and understanding of online community platform moderation tools (Forums, Blogs, Photo Uploads, Commenting etc.)
Knowledge of the Company’s industry and targeted demographic’s culture, as well as Internet culture
Ability to effectively communicate information and report statistics
Team player, detail focused and reliable
Good technical understanding and can pick up new tools quickly
Have a good knowledge of principles of customer service
Availability to work days, evening, nights, as well as weekends as and when required.
You must have excellent working knowledge of Facebook, My Space, Twitter,YouTube and other social media.
A good awareness of social media and all aspects of the digital age.
Excellent customer service skills and communication skills both orally and written as a lot of work is done via email or online.
Being able to make a good judgment on individual cases and escalating more serious concerns to members of the senior management team.
Being aware of the latest trends within the public domain.