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Job Description
- Incident Management; processing, troubleshooting and resolving users’ requests and problems.
- Supporting all users in initiating and executing all required functions of Microsoft Dynamics (RMS) and POS including consulting Services.
- Monitor application and respond to alerts.
- Identify areas of improvement within application environments to increase stability and reduce administration efforts.
- Designing and developing user and strategic level reports.
- Work with users to correct recurring problems with the software.
- Providing consultancy RMS modules: Accounts Payable/Receivable, Inventory and Retail Headquarter.
- Developing Dynamics RMS modifications for standard modules.
- Provides training to users of new systems on any RMS area in all modules.
- Install and configure client computers to work with the RMS system, solve RMS technical problems, either over the phone, remotely or face-to-face.
- Collaborate with other IT teams (such as infrastructure team) in problem diagnosis and resolution.
- Monitor the RMS applications and POS to ensure service availability 24/7.
- Provide first-line support to Users by providing analysis and resolution for routine operational application issues.
Job Requirements
- Bachelor degree.
- Minimum 5 year experience in the system (RMS ).
- Good experience in MS SQL database.
- Familiar with crystal reports is preferred.
- Sales Buzz background is preferred.
- Familiar with retail applications.
- Excellent analytical & problem-solving skills.
- Multitasks efficiently in a timely manner.
- Hard worker and able to work under stress.
- Good command of English language skills.
