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Live Operations Manager

buseet
Maadi, Cairo
Posted 3 years ago
236Applicants for1 open position
  • 4Viewed
  • 0In Consideration
  • 1Not Selected
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Job Details

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Job Description

Job purpose

We are looking for Live Operations manager to oversee Live Operations on daily basis, delivering the captain’s training and handling questions, comments, and complaints regarding a Buseet service.

Duties and responsibilities

  • Responsible for captains, riders & Ops. complains handling​.
  • Responsible for monitoring and tracking the day-to-day operations.
  • Delivering the Captain’s training & onboarding​.
  • Responsible for delivering the daily live operations​ reports.
  • uploading the required data properly on the system and sync correctly.
  • Identify ways to improve operation experiences and processes.
  • Monitor & Evaluate the quality standards through outbound call and on-ground visits ​
  • Reporting & Solving captain's issues. ​
  • Reporting & follow-up client issues with other teams to ensure fast actions. ​
  • Reporting daily technical issues with the development team and ensure fast action is taken.

Job Requirements

Qualifications

Academic Background & Professional Experience:

  • Bachelor degree holder.
  • 5 years of experience in transportation/trucking/last-mile delivery
  • Previous experience in a similar position related to fleet management & training, customer support & operation

Required Knowledge / Skills / Languages:

  • Computer skills (Word, Excel, PowerPoint, Google Drive) is a must
  • Effective negotiation skills.
  • Possess problem-solving ability that enables you to identify and resolves problems in a timely manner

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