Live Operations Manager
buseet -
Maadi, CairoPosted 3 years ago236Applicants for1 open position
- 4Viewed
- 0In Consideration
- 1Not Selected
Job Details
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Job Description
Job purpose
We are looking for Live Operations manager to oversee Live Operations on daily basis, delivering the captain’s training and handling questions, comments, and complaints regarding a Buseet service.
Duties and responsibilities
- Responsible for captains, riders & Ops. complains handling.
- Responsible for monitoring and tracking the day-to-day operations.
- Delivering the Captain’s training & onboarding.
- Responsible for delivering the daily live operations reports.
- uploading the required data properly on the system and sync correctly.
- Identify ways to improve operation experiences and processes.
- Monitor & Evaluate the quality standards through outbound call and on-ground visits
- Reporting & Solving captain's issues.
- Reporting & follow-up client issues with other teams to ensure fast actions.
- Reporting daily technical issues with the development team and ensure fast action is taken.
Job Requirements
Qualifications
Academic Background & Professional Experience:
- Bachelor degree holder.
- 5 years of experience in transportation/trucking/last-mile delivery
- Previous experience in a similar position related to fleet management & training, customer support & operation
Required Knowledge / Skills / Languages:
- Computer skills (Word, Excel, PowerPoint, Google Drive) is a must
- Effective negotiation skills.
- Possess problem-solving ability that enables you to identify and resolves problems in a timely manner