Customer Relations Specialist

Orientals for Urban Development - Heliopolis, Cairo

Applicants for
5 open positions
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Education Level:
Bachelor's Degree at least
Arabic, English
5 open positions
About the Job
  • Generating sales leads
  • Identifying and assessing customers’ needs to achieve satisfactio
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Proven customer support experience or experience as a client service representative
Job Requirements
  • University graduate
  • Fluent English
  • Real estate Industry preferred
  • Military Exemption/postponement for at least one year
  • Excellent computer user
  • Very good profile .
  • Customer service experience is a plus .
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices