Network Support Consultant

Flojics -
Alexandria, EgyptPosted 3 years ago

45Applicants for1 open position

Job Details

Experience Needed:

Career Level:

Education Level:

Salary:

Job Categories:

We currently have an opening for a detail-oriented, architecturally strong Network Engineer with a firm grasp on security concepts and practices.

You:

Feel a strong sense of ownership and can drive tasks to completion (even the less interesting ones)
Are energetic, love challenge and change, you are up for learning new things
Ability to establish and maintain effective working relationships with clients
Have a passion for customer support, empathetic and are known to be a very patient and positive person
Have a firm understanding of network technologies and services
Have been told you are an amazing communicator and have excellent verbal and written skills
Thrive on working as part of a diverse team
Have a humble approach and understand that there is always a need to expand your knowledge

Role and Responsibilities:

Meet with both internal and client teams to support pre-sales activities
Work with the sales, project management, and operations teams to define deliverables and timelines
End-to-end support of network implementations from architecture and design through to implementation and maintenance
Experiment with and evaluate new technologies
Understand business problems to be solved, and provide technical direction and solutions during project discovery, definition and delivery
Provide input on estimates for projects for all technical disciplines and involve other discipline leads where appropriate
Ensure quality of all technical outputs meets or exceeds expectations
Triage support requests and orchestrate resolution with the team
Respond to first line customer requests via email, telephone or text
Identify, reproduce, communicate and document bugs and common requests
Keep the team aware of trends and major issues
Ability to create and maintain as-built documents post projects
Act as an escalation point for support of network and Firewall problems
Contribute to training materials, site configuration and adoption tactics

We are most interested in accomplishments and experience than lists of skills
4+ years of relevant experience in a customer-facing role
4+ years working with business grade Network / Security devices including vendors such as Cisco, Palo Alto, Juniper, FortiGate (We are not picky on your vendor preferences only that you have a strong fundamental understanding of Network Engineering / Support, have worked with multiple technology vendors and are a quick learner)
Firm understanding of Windows Server, Microsoft services and backup / recovery technologies
Comfortable working with a command line interface
Understanding of network concepts in the virtualized environment (VMware and Hyper V)
Strong Ability to troubleshoot large multi-vendor networks
Effective communicator both verbal and written
Rises to the challenge when working under pressure
Ability to break complex issues down into management elements
Experience working in a Plant / Manufacturing environment an asset
Awareness of Security Standards such as NIST, NERC, PHIPPA and PCI DSS as they a relate to implementing IT Networks.