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Community Customer Care Supervisor - Real Estate

Misr Italia Group
New Cairo, Cairo
Posted 7 years ago
136Applicants for1 open position
  • 83Viewed
  • 10In Consideration
  • 64Not Selected
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Job Details

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Job Description

  • Assure Modification/Maintenance requests are handled and met the requirements and customer care standards.
  • Ensure that team members are fully knowledgeable with company's projects and conduct regular training to improve their performance and skills.
  • Handle critical cases escalated by team members.
  • Conduct auditing on his/her subordinates inspection with a ratio of 2:10 units.
  • Provide monthly report about Cairo sites progress, units delivery, and complaints solutions to direct manager and Developer customer care and if there any concerns they raised to the manager.
  • Schedule working days and weekends to the team.
  • Track the maintenance fees collection process by the team and ensure that they are met the assigned targets.
  • Design and develop the team members KPIs.
  • Track and follow up on trouble tickets assigned from Contact Centre/ Development customer care/ clients to the Team and ensure all complaints/requests are being handled or finalized within the agreed SLA.
  • Set analysis from the monthly report for the quality of service provided by Facility management team and give recommendations.
  • Manage any other tasks to be assigned by the direct manager.

Job Requirements

  • previous Real Estate experience is a must.
  • Experience: From 3 to 5 years of experience in customer service, with at least 2 years of them in supervisor level.

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