Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Assure Modification/Maintenance requests are handled and met the requirements and customer care standards.
- Ensure that team members are fully knowledgeable with company's projects and conduct regular training to improve their performance and skills.
- Handle critical cases escalated by team members.
- Conduct auditing on his/her subordinates inspection with a ratio of 2:10 units.
- Provide monthly report about Cairo sites progress, units delivery, and complaints solutions to direct manager and Developer customer care and if there any concerns they raised to the manager.
- Schedule working days and weekends to the team.
- Track the maintenance fees collection process by the team and ensure that they are met the assigned targets.
- Design and develop the team members KPIs.
- Track and follow up on trouble tickets assigned from Contact Centre/ Development customer care/ clients to the Team and ensure all complaints/requests are being handled or finalized within the agreed SLA.
- Set analysis from the monthly report for the quality of service provided by Facility management team and give recommendations.
- Manage any other tasks to be assigned by the direct manager.
Job Requirements
- previous Real Estate experience is a must.
- Experience: From 3 to 5 years of experience in customer service, with at least 2 years of them in supervisor level.