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Job Description
Senior Customer Service Representative Responsibilities Include:
- Resolve product or service problems by clarifying the customer's complaint
- Follow communication procedures and policies
- Maintain a positive and professional attitude toward customers
- Ensure customer satisfaction and provide professional customer support
- Respond promptly to customer inquiries
Job Requirements
- Business degree or related discipline.
- Proficiency in MS Office is a must.
- Fluent English speaking and writing.
- Exceptional customer service skills.
- At least 4 years of customer service experience preferably with American accounts.
- Familiar with supporting online software applications.
- American accent is a plus.