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Customer Service Manager

Arabia Holding
Downtown, Cairo
Posted 4 years ago
434Applicants for1 open position
  • 81Viewed
  • 19In Consideration
  • 46Not Selected
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Job Details

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Job Description

  • Manage all types of Clients requests and inquiries received by CSD team
  • Coordinating Clients’ concerns with the designated departments.
  • Constant follow up on Clients pending issues up till accomplishment.
  • Providing Clients with alternatives and solutions that suit their cases while abiding to the company’s policies and procedures.
  • Must have full knowledge and understanding of all company's projects along with the policies and procedures for each and every project.
  • Updating work process to better suit current work flow
  • Measuring Residents’ satisfaction.
  • Payments follow up and collections.

Job Requirements

  • Fluent in English
  • Excellent listening, negotiation and presentation abilities
  • Very good communication skills.
  • Bachelor’s degree in business or related field.
  • MINIMUM REQUIREMENTS 7 years in the same position; related industry (Real Estate).

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