Testing Program Assistant
Amideast -
Dokki, GizaPosted 7 years ago91Applicants for1 open position
- 22Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Coordinates exam day proctors and signs proctor sign-in and sing-out documents.
- Coordinates off-site test logistics including car and train reservations for proctors
- Ensures that test rooms are properly prepared for test administrations according to all rules and regulations.
- Prepares exam day test materials Accurately enters client data on required forms for computer-based exams and communicates with ETS regarding these exams administrations.
- Updates test dates and prices in the on-line shopping cart Scores and produces score reports for TOEFL ITP, TOEIC, TOEFL Jr., TOEIC Bridge, and TFI exams, within set time frames.
- Embosses and places holograms and photos on scores as needed.
- In all activities, takes all required security precautions according to set rules and regulations to maintain test and score security Accurately checks test books in and out of storage and records used and unused test books.
- Records and prepares accurate monthly statistics for all CMD products Maintains the TOEFL ITP, TOEIC, TOEFL Jr., TOEIC Bridge, and TFI Inventory Sheets Maintains forms related to test administrations such as Feedback Surveys, Supervisor’s Report Forms, Seating Charts, and Violation and Irregularity Reports.
- Answers testing telephone inquiries and provides information about various testing programs to candidates.
- Assists with and participates in fairs to promote testing products researches customer issues and concerns and provides solutions to meet or exceed customer expectations, and follows up on candidate issues with HQ and ETS as needed.
- Answers client inquiries in addition to testing telephone inquiries and provides information about various testing programs.
- Provides backup support for Testing Unit staff during peak hours and staff absence.
Job Requirements
- Bachelor’s degree in any discipline
- Excellent English and Arabic oral and written communication skills
- Excellent customer service skills
- Attentive to Details and multi-tasked
- Can work under pressure
- Proficiency in the Microsoft Windows environment, especially Microsoft Word, Excel, and Outlook.
- Must be willing to work in afternoons/evenings, when requested.
- Candidate will be required to take the Prometric certification and pass certification exam to become a certified test center administrator.
Preferred:
- 1-2 years Work experience in testing, customer service, or marketing
- Ability to work within a team environment
