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Job Description
Job Overview: Identify Overdue Customers, Contact Overdue customers to collect money from them and report back to your direct manager.
Responsibilities
- Monitor accounts to identify outstanding debts.
- Investigate historical data for each debt or bill.
- Find and contact clients to ask about their overdue payments.
- Take actions to encourage timely debt payments.
- Process payments and refunds
- Resolve billing and customer credit issues.
- Update account status records and collection efforts.
- Report on collection activity and accounts receivable status.
- Setup Payment Plans.
- Follow up with Customers.
Job Requirements
- Proven experience as a Collection Specialist or similar role
- Knowledge of billing procedures and collection techniques (e.g. skip tracing)
- Familiarity with laws related to debt collection.
- Excellent English.
- Working knowledge of MS Office and databases
- Comfortable working with targets
- Patience and ability to manage stress.
- Excellent communication skills (written and oral)
- Skilled in negotiation
- Problem-solving skills
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