Customer Service Agent - Tourism

Overview:

• The customer service Agent is mainly responsible with the after sales Service with Royal Ambassador Clients.
• His Core function is following up whether with the Client or The Reservation Department or The Sales Department.

Main Duties:

• Handle all Incoming Calls and Emails
• Handle customer inquiries both telephonically and by email.
• Follow up on initial contacts with both the sales and the reservation department
• Coordinate between the departments to ensure that everything is running smoothly
• Update the system with the follow up requests for management’s reviews
• Follow up with the clients about the our service to new customers after their subscription.
• Welcoming the new clients , reconfirm their data , inform the clients how to use the services we present to him during his subscription.
• Open new Channels through clients’ Recommendations
• Research required information using available resources.
• Manage and resolve customer complaints.
• Provide customers with product and service information.
• Enter Customer information into system and Update existing customer information
• Process orders, forms and applications.
• Identify and escalate priority issues.
• Route calls to appropriate resource.
• Document all call information according to standard operating procedures.
• Complete call logs.
• Produce call reports.
• Follow up with existing clients and remind them about the services and get requests from them .
• Follow up with the reservation team about the current bookings and make sure no delay on the client.
• Coordinate the relation between the sales department and the reservation department.