Network And Security Engineer
Roaya -
Maadi, CairoPosted 4 years ago72Applicants for1 open position
- 68Viewed
- 8In Consideration
- 1Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Should have extensive Network security experience on all the domains of “Paloalto” and Firewalls IDS or IPS DDOS and WAF
- Manage Network admin security operations
- Configure and install various network devices and services (e.g. routers, switches, load balancers (F5), firewalls (Paloalto), network access control
- Perform network maintenance and system upgrades
- Must be able to solve highly technical complex problems.
- Network Security (Firewall, Proxy, Policies, Intrusion Detection/Prevention & DMZ).
- Monitor performance and ensure system availability and reliability
- Monitor system resource utilization, trending, and capacity planning as well as present to management
- Provide Level-2/3 support and troubleshooting to resolve issues
- Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure
- Handling network and security Tickets and incidents.
- Would handle issues like Production outages.
- Would handle incident and projects
- Resolving first, second and third-level support problems; 75% of which will be resolved without escalation.
- Escalating to the relevant Engineering team as required, promptly following procedures, and ensuring management are updated accordingly.
- Ensuring the customer and ticket is up to date at all times on incident progress.
- Maintain, troubleshoot, and co-ordinate replacement of faulty hardware.
- Involved in the execution of client change requests in a timely manner as planned by Customer Account Manager, Engineering, and Command Centre Manager.
- Escalation of critical issues/outages to Command Centre Manager and Customer Account Manager as per procedures.
- Provide detailed feedback to other groups on all incident resolutions, ensuring full details are entered into ticket case notes.
- Daily review and action of open cases; updating Command Centre Manager on current cases and their status as appropriate.
- To provide comprehensive handovers to peers at the end of the shift.
- Attend Daily Operations and Change Review meetings as required.
- Logging cases to 3rd party vendors requesting assistance on unresolved issues.
Job Requirements
Skills and knowledge required:
- Excellent oral communication and interpersonal skills with proven ability to explain technical issues to non-technical people
- Able to work out of business hours.
- Participated in large-scale migration to Exchange 2019.
- Exceptional customer support skills.
- Skill in working independently.
- Skill in assessing and prioritizing multiple tasks, projects, and demands.
- Skill in working in fast-paced, stressful environments.
- Excellent over-the-phone troubleshooting skills with vendors, clients, and partners.
Required Education And Experience
- Bachelor’s degree in Information Technology OR equivalent Certificate
- 3 or more years' experience of Paloalto Administration (Must)
- 5 or more years’ experience as a Windows 2003/2008 Systems Engineer
- 3 or more years’ experience of systems support/integration/design in large (1000+ user) environments
- 3 or more years’ experience in leading and implementing projects
- Very good command of writing and reading English (Must)
Certified
- CCNA
- CCNP
- Ethical Hacker (CEH)
Featured Jobs
Similar Jobs
- Network Engineer/ Network Tech...Smart Villages Development & Managment Company - Abu Rawash, Giza37 minutes ago