Key Account Manager - UAE

Caduceus Lane - Dubai, United Arab Emirates

Applicants for
2 open positions
Experience Needed:
2 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Negotiable, Company Car, Annual Return Flights, Commission and Bonus
2 open positions
About the Job

Caduceus Lane is looking for passionate Account Managers who will partner with and ensure the long-term success of our key partners.

You will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

Key Responsibilities

  • Operate as the lead point of contact for any and all matters specific to your key accounts / customers.
  • Positively represent the company and influence discussions within relevant professional and trade organizations to shape company image and well-differentiated competitive profile.
  • Build and maintain strong, long-lasting customer relationships.
  • Develop a trusted advisor relationship with key customer stakeholders and executive sponsors.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Work with the company national commercial team to identify initiatives that support the delivery of the portfolio segmentation and targeting plans.
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Forecast and track key account metrics.
  • Identify and grow opportunities within key accounts and collaborate with commercial and marketing teams to ensure growth attainment.
  • Assist with high severity requests or issue escalations as needed.
  • Represent the company in a professional, credible and trustworthy manner at all times.
  • Implement relevant tactics to ensure that the company strategies and core business objectives are delivered.
  • Ensure quantitative and qualitative targets are met for the company portfolio in designated key accounts.
  • Attend regional, national & local business meetings, professional events and scientific conferences
  • Prepare, conduct and report best practice, business updates and account plans and understand the overall strategic and tactical requirements for the company.
  • Keep abreast of trends in commercial initiatives relevant to the healthcare and pharmaceutical industries and ensure opportunities are maximized where relevant to the company.
  • Maintain a regular supply of relevant market intelligence, technical knowledge and professional information relating to the company portfolio to support the key customer groups, using both internal and external information sources.
  • Negotiate and implement commercial terms for key customer accounts.
  • Working with the commercial team on proposals/tenders and also monitor and identify trends in account management evolution and portfolio growth and competitive profile of the company.
  • Develop appropriate tactics to obtain maximum commercial benefit for the company service range.
Job Requirements

Candidate Background

  • Experienced Account Manager with minimum 2 years' experience in account management, sales and marketing.
  • Ability to take an account management approach to managing assigned account (s) business
  • Ability to plan and manage the demands of a broad portfolio of services
  • A proven track record in commercializing products or/and services.
  • Ideally a university graduate, with possible further sales/marketing qualifications.

Basic Qualification

  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Proven account management or other relevant experience
  • Ability to work in virtual teams and Matrix environment
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Team orientation and the ability to work closely with cross-functional partners.
  • Flexible "can do" attitude needed to thrive in a fast growing company.
  • Demonstrated ability to confidently interact with external experts
  • Self-motivation, innovator and drive to ensure success
  • Self-accountability persuasiveness and competitiveness
  • Experience in delivering client-focused solutions based on customer needs
  • Excellent interpersonal, negotiation and communication skills
  • Excellent public speaker, with outstanding presentation skills
  • Demonstrate professional and ethical behavior.
  • Demonstrate role model behavior in line with the company Leadership Attributes and Core Values.

Technical Qualities

  • Bachelor degree, university graduate or equivalent
  • Fluency in English language is a must
  • IT literate with strong analytical skills
  • Valid Driving License is a must (more than 3 years)

Preferred Qualifications

  • Sales and Marketing acumen is a plus
  • Healthcare, medical or pharmaceutical industry orientation is a plus
About this Company

Caduceus Lane is a leading entrepreneurial company that serves specialized strategic marketing and corporate medical consultation for healthcare domains and pharmaceuticals industries, employing a ‘pioneer networking business model’ that would create high-quality marketing... (More)

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