Client Relation Specialist

• Develop and maintain strong and professional business relations with existing clients to ensure profitability and prosperity for our company and our clients

Responsibilities:

• Develop strong and trusted relationships with clients through timely and accurate communications to maintain a strong professional relationship
• Manage high volume of client interactions, resolve clients' issues in an accurate and timely manner to ensure excellent client satisfaction
• Attend account reviews internally and coordinate quarterly account reviews externally to ensure that the client expectations and needs are met
• Keeping a clear record and documentation of client needs and interactions to be updated on the progress of the request punctually
• Develop a deep understanding of existing client businesses to be able to develop new business opportunities in every interaction in order to increase the clients' and the company’s profitability
• Coordinate calls, meetings and communications between Centro management and clients to act as a liaison to translate client needs and requests into action
• Facilitate inter-departmental communication by representing the client internally to effectively provide clients with support
• Help coordinate and execute existing client visit itineraries, by handling the business aspect to create new opportunities with the clients, and the non-business aspect to strengthen rapport and client relations