Job Details
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Job Description
- Installing and configuring computer hardware operating systems and applications.
- Monitoring, Troubleshooting, and maintaining computer systems / networks and solving hardware or software faults.
- Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
- Replacing parts as required.
- Managing Data backup / recovery software’s and solutions which help you back up hard disk drive files, provides system disaster recovery by Acronis Software
- Installing and configuring endpoints antivirus / antispam.
- Log all calls in the Service Desk Call Logging system (SCSM)
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- Rapidly establishing a good working relationship with customers and other professionals
Job Requirements
- Bachelor's Degree in Computer Science highly preferred.
- Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
- Basic Dynamic Host Configuration Protocol (DHCP) knowledge
- Basic User & Security Group Active Directory administration
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007 or later
- Experience with using and troubleshooting Google Apps for Business (permissions, calendar sharing, delegation) is a plus
- Managing and Maintenance Firewall - i.e. Sophos UTM 9 -
- You should be a self-motivated achiever who gains satisfaction from providing excellent customer service
- Strong problem solving and research skills.
- Excellent communication and presentation skills.
- General Computer using skills including Microsoft Office Suite.
WORKING CONDITIONS
- Outsourced to IT-Fusion Customer
- Ability to work under pressure
- Flexibility
- Gender: Males ONLY
