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Customer Service - Alexandria

YallaBPro
Alexandria, Egypt
Posted 7 years ago
183Applicants for1 open position
  • 55Viewed
  • 19In Consideration
  • 34Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
  • Deal directly with customers either by telephone, electronically or face to face.
  • Respond promptly to customer inquiries.
  • Handle and resolve customer complaints.
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Provide pricing and delivery information.
  • Perform customer verification.
  • Set up new customer accounts.
  • Process orders, forms, applications and requests.
  • Organize workflow to meet customer time-frames.
  • Direct requests and unresolved issues to the designated resource.
  • Manage customers' accounts.
  • Keep records of customer interactions and transactions.
  • Record details of inquiries, comments and complaints.
  • Record details of actions taken.
  • Prepare and distribute customer activity reports.
  • Maintain customer databases.
  • Manage administration.
  • Communicate and coordinate with internal departments.
  • Follow up on customer interactions.
  • Provide feedback on the efficiency of the customer service

Job Requirements

  • 0-1 years of experience.
  • Bachelor degree
  • With Saudi Arabia or speaking accent Saudi Arabia.

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