Role Description

This is a full-time on-site role for an IT Specialist at Gila Al-Tawakol Electric. The role is located in Cairo, Egypt. The Application support professional will be responsible for network administration, troubleshooting, network security, hard ware and providing customer service.

• Responsible for providing remote technical support for clients who have critical response time requirements for their business systems.
• Perform installation, configuration, and troubleshooting of Hardware, Software, and LAN / WAN.
• Troubleshoot the network and system services (ERP, Printing, Email service, VPN, and Internet access).
• Work independently and as part of a team to urgently analyze technical issues, troubleshoot over the Email/Phone or via remote access, and escalate problems when appropriate.
• Provide first level support for production issues across multiple applications, including problem identification and follow it to be solved.
• Train Users if needed to guarantee full implementation