Junior System Engineer

Roaya -
Maadi, CairoPosted 1 year ago

74Applicants for1 open position

Job Details

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Job Responsibilities:

Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support.
Installing, configuring, upgrading and repairing hardware, operating systems and software.
Manage and Administer Active Directory, DNS, GPOs and Exchange Servers.
Manage IIS Virtual Directories MAPI, OWA, ActiveSync, EWS.
Manage mail gateway and Anti-Spam modules for Microsoft Exchange Server.
Monitor Virus and Spam filtering statistics and success rates.
Manage permissions to monitor mailbox quotas/space and also to check where the email has stuck and make sure the email reaches its destination.
Troubleshoot mail flow issues, mail client issues, Mobile & Desktop outlook synchronization issues using remote session with customers.
Resolve escalated email routing, connectivity, and filtering support issues.
Deliver technical process documentation.
Handle different requests using the ticket system or e-mail, and deliver the knowledge needed to the customers in a simple way.

Bachelor’s degree in Computer Science or equivalent.
Excellent oral communication and interpersonal skills with proven ability to explain technical issues to non-technical people.
Experience in Microsoft Exchange 2013 / 2016 / 2019 server, Mail Flow, Exchange Online, Client connectivity (on-premises and cloud).
Knowledge in Microsoft Server features (ADDS – DNS - CA – IIS).
High sense of responsibility and ownership, acting like an owner in what you do.
Exceptional communication and presentation skills.
Being able to work on their own or in a team.
Being able to work to tight deadlines.
Ability to maintain composure during stressful situation.
Handling many tasks & responsibilities.
Fluent in Arabic and English.

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