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Inbound Call Center Agent

fetchr
Maadi, Cairo
Posted 7 years ago
142Applicants for10 open positions
  • 81Viewed
  • 68In Consideration
  • 13Not Selected
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Job Details

Experience Needed:
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Job Description

  • Handling inbound calls regarding customer’s inquires related to business needs.
  • Manage and resolve customer complaints.
  • Provide customers with product and service information.
  • Identify and escalate priority issues.
  • Route calls to appropriate resource .
  • Follow up customer calls where necessary.
  • Document all call information according to standard operating procedures .
  • Complete call logs.

Job Requirements

  • Experience in dealing with offshore accounts
  • 1-3 Years of experience.

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