Customer Service Representative
Cairo, EgyptPosted 4 years ago90Applicants for1 open position
- 40Viewed
- 1In Consideration
- 0Not Selected
Job Details
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Job Description
- Answer incoming calls and respond to customer’s inquiries on Social Media platforms.
- Management and resolve customer complaints
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Route requests to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Other duties as assigned
Job Requirements
- Males & Females can apply
- At least 3 years of experience in customer service
- Cairo residents is a must