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Job Description
- Establish, develop and maintain effective working relationships with all work colleagues to ensure a ‘one team approach’ to the delivery of the Customer Service Center’s performance standards and the business objectives.
- Take ownership and responsibility for all inquiries presented to the Customer Service Center.
- Ensure that all computerized systems are used effectively to help process customer inquiries and accurately maintaining all records in a time critical environment.
- Carry out all administrative tasks relating to the Customer Service Center and any necessary follow-up work.
- Have an understanding of the key business priorities and performance indicators.
- Facilitate the shipping of products to end users from the warehouse through organizing the shipping schedules, priorities, etc. with a focus on accuracy, cost efficiency and time management.
- Managing the flow of orders requiring strong reliance on monitoring and co-ordination of delivery pickup and/or drop off schedules both manually and with computer programs.
- Maintain purchase contracts, set-up models in system and support the processes to achieve the sales objectives.
- Generate inventory reports and monitor the consumption trends, etc.
Job Requirements
- Bachelor in Business Administration or Commerce.
- Minimum 3-5 years working in Customer Services.
- Proficient in Microsoft Office especially in Excel.
- Hands on ERP system.
- English Fluency.