IT Technical Support

Main responsibilities

• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintaining computer systems and networks
• Planning and undertaking scheduled maintenance upgrades
• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
• Responding to breakdowns
• Repairing equipment and replacing parts
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• Providing support, including procedural documentation and relevant reports;
• Following diagrams and written instructions to repair a fault or set up a system;
• Supporting the roll-out of new applications;
• Setting up new users' accounts and profiles and dealing with password issues;
• Responding within agreed time limits to call-outs
• Working continuously on a task until completion
• Prioritizing and managing many open cases at one time;
• Rapidly establishing a good working relationship with customers and other professionals, such as software developers;
• Testing and evaluating new technology
• Conducting electrical safety checks on computer equipment.