Operations Specialist

USCO Log -
Heliopolis, CairoPosted 7 years ago

104Applicants for2 open positions

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Coordinate the routing of export bookings with ocean carriers
Support the development of existing and new customers by working closely with your Operations Manager and the entire sales organization
Collaborate and build relationships with customers, carriers, and agent representatives to strengthen service competitiveness
Prepare all necessary shipping documentation related to international bookings and process all export documentation to clearing agents to include: (HAWB's, MAWB's, AES's, Manifest, Shipping Instructions, Haz Cargo Decl., Bill of Ladings, and Certificate of Origin, etc.)
Dispatch pick-ups to authorized agents and drayage companies, shipping lines, trucking companies, clearing agents,and all other parties involved in the shipment
Track and trace shipments, researching and resolving any issues regarding billing or shipping discrepancies, communicate timely correspondence back to both customers and vendors
Reads, analyzes and interprets highly complex international regulations and procedures
Manages complex transactional or emotional customer situations promptly and professionally
Contributes to building a positive team spirit and puts success of team above own interests

Ability to work in a blended operations and customer development role
Self motivated, assertive, and responds to branch metrics
Ability to multi task in a fast paced environment with rapidly changing priorities
Ability to read, write, and speak English fluently
Working under stress