HR Officer

Due to growth in our Egypt center we have an exciting opportunity an experienced HR professional looking for an HR Business Partner role in a growing multinational company.

The Human Resources Department in SYKES Egypt is responsible for providing an effective, efficient and proactive Human Resource function to the managers and employees in our Customer Support Center in Cairo.

The post holder will provide guidance and support on Human Resource best practice acting as the first point of contact and a Business Partner for line managers on all HR related issues.

Key responsibilities for the role are:

• An active Business partner to her/his departments and guides and advises, on request or pro-actively, on personnel or HR related topics.
• Thinks along with the Operational management and delivers effective and pragmatic HR added value in the attempt to make things easier, not more complicated.
• Supports her/his internal customers and answers questions of management and employees with regard to employment procedures
• Functions as gatekeeper of (legal) processes.
• Takes appropriate action when procedures are not followed.
• Attends weekly/monthly operations meeting with designated Operations teams and provides support on HR related issues.
• Participates actively in Operational events such as MBR’s, QBR’s.
• Will deliver the Induction presentation day; Sykes’ HR induction for new hires.
• Is the record keeper regarding HR relevant data such as attrition, absence& sickness