IT Help Desk Specialist - Alexandria
Tamweely -
Alexandria, EgyptPosted 3 years ago140Applicants for1 open position
- 40Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
Job Goals:
To Maintain a healthy IT system by Providing Support and Assistance to Issues Related to Computers, Scanners, Printers and Network Devices and Act as Pivot Point between Cairo HQ and Regional Branches.
Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance over the phone or email and ticketing system, and follow-up until closing the case.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install, modify, and repair computer hardware and software, printers, scanners, peripherals, etc.. Direct unresolved issues to the next level of support personnel.Maintain daily performance of computer systems.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Provide accurate information on IT products or services.
Job Requirements
- Bachelor’s Degree Holder (Preferably Computer Science or Information Systems)
- MCSA Holder (Certified or Self Study)
- Good Knowledge of linux system and infrastructure RHCSA Linux+ (Certified or Self Study)
- 1-2 years of experience as a IT HelpDesk or IS A MUST.
