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Order Processing Specialist

Giza, Egypt
Posted 4 years ago
76Applicants for2 open positions
  • 19Viewed
  • 16In Consideration
  • 1Not Selected
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Job Details

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Job Description

  • Acting as the primary interface between the company and our Sellers
  • Manage the OOS & Order fulfillment rates on a daily basis and ensure a 100% Target Achievement
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channels including improvement suggestions.
  • Will be responsible for providing timely and accurate operational support to Merchants selling on the platform.
  • Address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.
  • Provides prompt and efficient service to Sellers and Merchants including the appropriate escalation of Sellers’ issues.
  • Builds Platform and business knowledge to better serve sellers
  • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies, and procedures.
  • Apply seller agreements terms and conditions and agreed KPI’s on each transaction
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

Job Requirements

  • 1 to 3 Years’ Experience in e-commerce seller support or order fulfillment operations
  • Language skills: Fluent English and Arabic
  • Bachelor’s Degree preferably in the supply chain, logistics, Business administration, or IT.
  • Power-user of MS Excel & PowerPoint
  • Results-driven and able to work with cross-functional teams to achieve operation goals
  • Passion to work in an entrepreneurial and high growth environment
  • Must be highly organized, and an excellent communication

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