SRE & Support Engineer - Cairo

Position

Cegedim.cloud is a department of the Cegedim group, which provides its customers with Cloud services (virtual machines, load balancing, storage, etc.) managed through a CMP (Cloud Management Platform) and APIs. With datacenters in several continents and a best of breed infrastructure.

Cegedim.cloud seeks to support it in its growth an engineer to monitor and maintain the automation of its infrastructures and systems. Reporting to the SRE manager, he will work in a dynamic, passionate and innovative team of developers and systems engineers specializing in automation.

Missions

• Monitor and maintain the automation building blocks of infrastructure and systems
• Ask customers targeted questions to quickly understand the root of the problem
• Talk clients through a series of actions, either via email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams
• Provide prompt and accurate feedback to customers
• Work jointly with developers and other systems teams while respecting the DevOps culture
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prioritize and manage several open issues at one time
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Ensure the quality of automation services